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Contact Information

For questions about our products, assistance with an order, or concerns about your shopping experience, please contact AlcanCase Customer Support.

Store name: AlcanCase
Customer support email: contact@alcan-case.com

Customer Support

Our customer support team handles product inquiries, device compatibility questions, order assistance, delivery concerns, returns, exchanges, refunds, and warranty requests.

Please send your inquiry to contact@alcan-case.com, with a clear description of the assistance you need.

For an existing order, include your order number and the email address used at checkout. If your order number is unavailable, provide another reasonable reference that can help us locate your purchase.

Orders and Delivery

For shipping updates, tracking assistance, address corrections, or delivery problems, contact us using the email address above.

For a requested change or cancellation, please contact us as soon as possible. We will review the status of your order and explain the available options. A change may not be possible after fulfillment or dispatch, but your applicable cancellation and return rights remain unaffected.

Returns, Refunds, and Warranty Assistance

To request a return, exchange, refund, or warranty assessment, email contact@alcan-case.com with your order details and a description of your request.

For a damaged, defective, or incorrect item, photographs may help us understand the issue. Please do not include unnecessary personal information in photographs or attachments.

Our team will provide the relevant instructions and, where a return is required, confirm the appropriate return destination. Do not assume that the sender address printed on your parcel is the correct return address.

Please refer to our Return and Refund Policy for the conditions applicable to your purchase.

Privacy, Complaints, and Legal Inquiries

Privacy requests, complaints, and legal inquiries can also be sent to contact@alcan-case.com.

Please describe the nature of your request clearly. For privacy matters, you may use “Privacy Request” as the email subject to help us direct your message appropriately.

Contacting customer support does not restrict any rights you may have through your payment provider, a consumer authority, or applicable law.

Protecting Your Information

Do not send complete payment card numbers, card security codes, banking passwords, or authentication codes by email.

We will never ask you to provide your banking password or pay an additional fee to receive an approved refund.