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Legal Notice

This Legal Notice provides information about AlcanCase, the operation of our online store, and how to contact us regarding commercial, legal, or website-related matters.

1. Store Identity and Business Activity

Trading name: AlcanCase
Website: alcan-case.com
Business structure: Limited Liability Company (LLC)
Customer support and legal inquiries: contact@alcan-case.com

AlcanCase is the commercial name used for this online retail store. The business operating the store is responsible for the products offered, information published, order fulfillment, and customer service associated with purchases made directly through the website.

In this Legal Notice, “AlcanCase,” “we,” “us,” and “our” refer to the business operating the store. “You” and “your” refer to visitors, customers, and other people interacting with us.

2. E-Commerce Platform and Payment Services

Our online store uses Shopify to provide its e-commerce platform and checkout functionality.

For purchases made directly through this store, your sales contract is with the business operating AlcanCase. Shopify provides the platform but is not the seller of our products. We remain responsible for our product descriptions, fulfillment, customer service, returns, refunds, and other seller obligations. (Shopify)

Payments are processed through Shopify Payments and any other payment methods actually offered at checkout. The involvement of a payment provider does not transfer our obligations as the seller to that provider.

Questions about an AlcanCase order, payment, refund, or delivery should be directed to contact@alcan-case.com.

3. Purchase Information and Applicable Policies

Purchases are subject to our Terms of Service, Shipping Policy, and Return and Refund Policy, together with the product information and specific conditions presented before checkout.

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected, as well as the privacy choices available to you.

This Legal Notice supplements those documents. It does not introduce additional purchase charges, shorten return periods, reduce warranty commitments, or override a specific promise made before you placed an order.

We will not use a later website revision to retrospectively reduce the rights or commitments applicable to an existing purchase.

4. Website Content and Accuracy

We aim to keep product descriptions, prices, availability, compatibility information, and other commercial statements accurate. Shopify requires merchants’ claims about their products and services to be truthful. (Shopify Help Center)

If you identify an error or information that appears misleading, please contact contact@alcan-case.com, identifying the relevant product or page.

We will review reported issues and make appropriate corrections. Correcting website information does not automatically cancel an accepted order or remove any remedy available for inaccurate information supplied before purchase.

Product photographs may show devices or other items used for presentation. The product description identifies what is included in the purchase.

5. Intellectual Property and Third-Party References

Original photographs, written content, illustrations, software, and other qualifying website materials may be protected by copyright. Reproduction, distribution, or adaptation of protected material generally requires the relevant rights holder’s permission unless a legal exception applies. (Escritório de Direitos Autorais dos EUA)

Rights in third-party materials remain with their respective rights holders. AlcanCase does not claim ownership of another party’s trademarks, designs, photographs, or other intellectual property merely because they appear on the website.

References to device models, manufacturers, or third-party brands may be used to identify products or explain compatibility. Such references do not, by themselves, represent a claim of sponsorship, authorization, or a commercial partnership.

Nothing in this notice restricts lawful quotation, honest reviews, or uses permitted by applicable intellectual property law.

To report a suspected intellectual property issue, email contact@alcan-case.com with the relevant page, a description of the material concerned, and information explaining your rights or authority to act. We will review the report and take appropriate action.

6. External Websites and Services

Our website may contain links to external websites or provide access to services operated by independent providers.

Those providers are responsible for their own websites, content, and independent services. Their applicable terms and privacy notices should be reviewed before you use their services or submit personal information to them.

The presence of an external link does not, by itself, constitute an endorsement of all content or activities on the linked website.

This section does not exclude our responsibility for our own representations, our disclosures of personal information, or the service providers we use to perform obligations owed to you.

7. Privacy and Electronic Communications

Personal information submitted through purchases, customer service messages, or legal inquiries is handled as described in our Privacy Policy and in accordance with applicable obligations.

Privacy questions and requests may be sent to contact@alcan-case.com. Please provide enough information for us to identify the relevant interaction without including unnecessary sensitive information.

Do not send complete payment card details, card security codes, banking passwords, or authentication codes by email.

Contacting us about an order or legal matter does not, by itself, subscribe you to promotional communications. Any consent required for marketing or optional cookies must be obtained separately.

8. Complaints and Legal Correspondence

For a complaint or legal inquiry, contact contact@alcan-case.com with a clear explanation of the matter and any relevant order number, page reference, or supporting information.

We will review the concern and respond appropriately. Where further information is necessary, we will explain what is needed.

Using our customer support process does not require you to surrender any independent right to contact your payment provider, a consumer authority, a supervisory authority, or a court with jurisdiction.

This email address may be used for initial legal correspondence. It does not replace a legally prescribed method of formal service where such a method is required.

For product returns, please follow the instructions provided under our Return and Refund Policy. A parcel’s sender address should not be assumed to be the correct return destination.

9. Applicable Law and Consumer Protection

This Legal Notice is subject to the laws applicable to the business and the relevant transaction, including mandatory consumer protections that apply to your purchase.

Nothing in this notice excludes or limits a right or liability that cannot lawfully be excluded or limited.

Where European Union consumer contract rules apply, unfair contractual terms are not binding on consumers merely because they appeared in standard terms or were accepted during checkout. (European Union)

This notice does not impose compulsory arbitration, prevent access to a competent court, or waive available statutory remedies.

Any website interruption, third-party involvement, or correction of published information will be addressed without removing our obligations concerning existing orders.

10. Changes and Contact

We may update this Legal Notice to reflect changes in business information, website operations, or applicable requirements.

Updates will not be used to retrospectively reduce rights associated with an existing purchase. Where additional notice is required, we will provide it appropriately.

For commercial questions, website concerns, complaints, privacy matters, or legal correspondence, contact:

AlcanCase
Customer Support and Legal Inquiries
Email: contact@alcan-case.com